How does it work?
CollectorsConfidential.com is a platform powered by Galerie Thierry Bigaignon. With a strong curatorial approach, we take the highest care in selecting the most interesting photographs (from artists we represent as well as from others we don't) and the finest and most special prints we can. We then publish on the Collectors Confidential platform one print at a time. We do not set any publication time limit. The print stays online as long as it is available. Once it has been acquired by a collector, it is replaced by another.
Acquiring a print
To acquire a print simply click on the "ACQUIRE" button below the print description. You will redirected to the checkout page, and you will be able to enter your credit card details. We also accept PayPal transactions, as well as Apple Pay. Should you prefer to send us a banking wire transfer, you can call us at +33 183 560 582 anytime from 12pm to 7pm (UTC+1) or contact us at firstname.lastname@example.org.
Note that a print cannot be "reserved". It will be considered as sold and taken out of the website only when the transaction has been clearly made. In the event of a banking wire, we will ask you to send us the banking transfer confirmation slip.
Order acceptance and confirmation
Galerie Thierry Bigaignon may, in its sole discretion, refuse or cancel any order. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify the gallery's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Galerie Thierry Bigaignon reserves the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.
Shipping and deliveries
We proudly provide a free worldwide shipping service to all of our customers. Once we receive the payment, we deliver the print to you through the Fedex carrier and you will be provided a tracking number. We ask you to take into account the availability delay described in the print details and shopping cart to evaluate an approximate delivery date.
Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Duties & Taxes
You accept that orders shipped outside of the European Union are subject to regular customs duties and fees levied by the destination country which have to be paid upon receipt of your order. VAT and/or custom duty may apply in your country. Customers outside the European Union must check the tax policy in their own country. Imports need to be declared when they arrive in the delivery country, and may incur import tax. Galerie Thierry Bigaignon is not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you. We urge you to consult your local government import office with any questions.
There are a few important things to keep in mind when returning a print you purchased online from Collectors Confidential: (1) You have 14 calendar days to return a print from the date you received it, (2) you are due to pay the return shipping cost (it will not be refunded) and it is your responsibility to choose and select the proper carrier to ensure the print is returned to us safely and in a good state, and (3) please ensure that the print you're returning is repackaged properly and safely as it was when you received it.
To return an item to us once it is safely repackaged, simply fill in the label with the following address :
Galerie Thierry Bigaignon - 9 rue Charlot, 75003 Paris, France.
We recommend using the original packaging if it has not been damaged. You can then either schedule a pickup with your carrier or drop off the package at any of the carrier’s locations.
Once we receive your item, a refund is initiated immediately. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you return a print to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. Galerie Thierry Bigaignon can not assist you in recovering your taxes and duties. Shipping carriers will assist you for a fee. Please contact shipping carriers directly to initiate this service.
The Collector Confidential platform sells and ships prints to collectors only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing prints for immediate resale.